Dan and her team were amazing from start to finish. The passing of our cat was such a tragic time for our family and we 100% appreciated Dan’s empathy, kindness and patience throughout the whole process. She really went above and beyond for us, gave us a lot of options for urns and paw print remembrances, even engraved the urn we bought from a third party and bottled our cat’s hair. She even gave us a thoughtful card with her condolences. We never felt rushed and were so impressed with the quality of her customer service. We were shopping around with other companies prior to choosing Furrever Friends and we are so glad we chose this company, as we felt at peace knowing our pet was in good hands and handled with the utmost care. I would recommend them to anyone time and time again. Thank you so much, Dan!