Best most caring considering people anywhere when you need love and compassion when you lose your best friend.Lady the doggie died in my arms with eyes open in Barstow. We live in Ohio coming to a reunion . I wanted her ashes to come home as we we were in town 4 days. Now I see why they have all 5stars.They said no worries we will do this for you as we feel your pain. Lady was in our cooler in ice, they unpacked her and gave me private time for my 12 year old girl.