I am truly grateful to Furrever Friends for turning one of the hardest experiences into such a beautiful remembrance of my sweet Winston. My baby passed on a Saturday night and I really didn’t want to have to wait until Monday to make arrangements. On Sunday morning I gave Furrever Friends a call, and Daniella told me she could take him in that day. I was doing okay on the way there, but as soon as I handed my baby over I got very emotional. Daniella made me feel so comfortable and just kept talking me through the process even though I was starting to lose it a little. She let me know the different options, but wasn’t pushy when I just picked a simple urn. She let me know that bunnies tend to be a little difficult to get their paw imprints done but that she would try her best. The prints came out so perfect. I love everything about the packaging and presentation of the returned items. It truly makes a difference in the experience. It only took around 5 days to get him returned to me. I am so impressed with the efficiency, care, and professionalism of this whole process. Especially for the price. I am not looking forward to the day I have to use their services again, but I will certainly not go any where else. Thank you so much!