Francini and her husband are unbelievably understanding and caring. They me us in the middle of the night to make sure we got our gone to kitty heaven Eclipse on ice so we could cremate in a couple days. She has also helped us before with a dog. They are always the most sensitive and understanding people, they help so much with their words and actions. Francini has a way of bringing a smile to your face even during grief. I find it incredible that they would have bad reviews and view them with extreme skepticism.