I can’t thank Heather and her staff enough for all the care and understanding when I reached out to them for help with Copper. From our initial phone conversation, to our in person office meet, and the delivery of Copper’s ashes, it was nothing short of professionalism with a much needed personal touch. Heather took the time to explain the entire process while also adding personal thoughts and heartfelt words that eased my pain. I knew then that my boy was going to be in good hands. I requested to have Copper’s ashes divided in two separate boxes (one for my daughter) and Heather with out hesitation immediately agreed at no extra charge. The results were two complete packages, with prints, certificates, wooden dog tags, and even personal letters from Heather. I could not be more happier. Thank you, thank you for all you’ve done for Copper, and for us. God bless.