The owner was caring and understanding of my grief. She took the time to talk with me and let me know i could text her when I made my final decision on what urn to have. She texted me when the urn arrived so I could go pick up. The cremation process was very fast and the heartfelt gifts that came with it were very appreciated. The staff transferred my sweet girl’s ashes from the complementary urn to the one I purchased. I appreciate them and there service, but my goodness I hope I won’t have to call on them again for a very long time